FAQ's

1. What is BrightPick?
BrightPick is your online store for high-quality, carefully curated products across lifestyle, tech, home, and gift categories. Our mission is to make online shopping easy, reliable, and enjoyable.

2. How can I place an order?
Placing an order is simple! Browse our store, select the products you want, add them to your cart, and proceed to checkout. You can pay securely using our available payment options.

3. What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and popular online wallets. All transactions are secure and encrypted for your safety.

4. Do you ship internationally?
Currently, BrightPick ships within [Your Country]. We are working on expanding international shipping soon. Please check our shipping page for updates.

5. How long will delivery take?
Delivery times vary depending on your location and the product ordered. Typically, domestic orders arrive within 5–10 business days. You will receive tracking details once your order is shipped.

6. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. Use this number on our shipping partner’s website to see real-time updates.

7. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placing them. Please contact our customer support at nirmitshah764@gmail.com as soon as possible to request changes.

8. What is your return/exchange policy?
We accept returns and exchanges within 7 days of delivery for defective or damaged items. Products must be in original packaging with tags intact. Contact our support team for assistance.

9. How do I contact customer support?
Our friendly support team is available via email at nirmitshah764@gmail.com. We aim to respond within 24 hours on business days.

10. Are the products on BrightPick genuine?
Absolutely! We ensure every product we sell is 100% authentic, high-quality, and carefully selected to meet our standards.

11. Do you offer discounts or deals?
Yes! Keep an eye on our website and subscribe to our newsletter for exclusive offers, seasonal sales, and special promotions.

12. How do I create an account?
Click on the “Sign Up” button on our website, enter your details, and create a secure password. Having an account helps you track orders, save favorites, and enjoy faster checkout.

13. Is my personal information safe?
Yes. BrightPick uses secure encryption to protect your personal and payment information. Your privacy is our top priority.